Product Questions
How do I care for my Maggie Bag?
Maggie Bags™ are machine washable on a “delicate” wash cycle with chlorine-free detergent. To dry, lay flat on a towel or hang in a dry place. Because many Maggie Bags™ are made from recycled materials and dye lots may vary, we recommend you wash your Maggie Bag™ in a lingerie bag and separate from other items. We also recommend warm water and mild soap on a clean cloth for removing most common stains. Please be certain to thoroughly test an inconspicuous area prior to actual stain removal to avoid uncontrollable variations in material reaction.
What is your warranty policy?
Items covered under the Maggie Bags™ warranty include defective or missing hardware, faulty zippers, and loose stitching of the webbing or lining of the bag. If your Maggie Bag™ is covered under warranty and needs replacement, e-mail us at warranty@maggiebags.net and we will send you return instructions. You can also contact our customer service team. For more detailed information, including what is not covered, please visit our Warranty Policy page.
How much of your products use recycled/repurposed material?
Maggie Bags™ is committed to using as much recycled seatbelt webbing as possible in our products. Due to the high demand of certain colors that are not available in recycled material, some material is first-run, new material. All neutral tones (tan, gray, black) are recycled and some, more vibrant colors are as well.
Returns
What is the return policy for Maggie Bags™?
- We want you to be completely satisfied with your purchase. Our products are backed by a 90-day Money Back Guarantee unless clearly specified otherwise. You may return the item(s) to us within 90 days of your purchase for a full refund for any reason. Whether the product is defective, you simply changed your mind, or are just not satisfied with the product that you received, you are welcome to send it back to us for an exchange or a full refund. For more details visit our Return Policy page.
I want to return my purchase. What do I do?
- All products can be returned for a refund (original purchase price only, shipping and handling is NOT refundable): 90 days from the ship date.
- All returns or exchanges must be in original packaging with tags still attached.
- Before a return can be processed, an RGA number MUST be obtained from Maggie Bags™, either by emailing returns@maggiebags.net or calling our toll-free number 1-877-546-1828.
- Please be sure the RGA number is clearly visible on the returned package. The warehouse will not accept any item without a clearly visible RGA number.
- Unless the product is defective, shipping is the responsibility of the customer. Once a return is received at Maggie Bags™, please allow for seven business days for processing your refund.
- If you have a warranty-related issue please read our warranty information and then contact us at warranty@maggiebags.net.
- For more details visit our Return Policy page.
I would like to return a gift that was sent to me. How do I do that?
- You may exchange a gift received as long as the product is new when received in our warehouse and was purchased from the maggiebags.net website. If the gift was purchased from one of our select retailers it must be returned to that location and is subject to their return/exchange policy. Please contact our customer service team at 1-877-546-1828 or customerservice@maggiebags.net to start the return process.
How long does it take for me to get a refund?
- It may take several business days for your return to reach our facility. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Can I exchange my purchase for a different bag style?
- Yes. Please follow the instructions for returns to exchange your bag. If there is a difference in price our customer service team will contact you to make any price adjustments prior to sending the new bag.
Orders and Order Status
What is the status of my order?
- You may log into your account on maggiebags.net to track your order online or you can contact our customer service team at 1-877-546-1828 or customerservice@maggiebags.net.
How do I change or cancel my order?
- Website dependent directions or you can contact our customer service team at 1-877-546-1828 or customerservice@maggiebags.net.
Do you allow back orders?
- We do not allow back orders. If the bag you wish to purchase is not currently available please check our social media channels to stay informed about new arrivals and items coming back in stock.
Do you allow custom or special orders?
- Due to the length of our production process and varying availability of seat belt webbing we cannot accommodate custom orders for any reason. This includes design features such as strap length, bag size or bag color. If you would like to recommend a new color combo or style please use the contact form and select “designer.” Custom orders for over 100 pieces may be possible depending on webbing and production availability. Please contact sales@maggiebags.net for bulk order requests.
Do you match prices if an item goes on sale after my purchase?
- If you purchase a bag and it goes on sale in the 24 hours following your purchase we will happily make an adjustment for you and honor the sales price. Due to the overlapping nature of many website promotions we cannot honor any particular sale price more than 24 hours retroactively. Contact our customer service team at 1-877-546-1828 or customerservice@maggiebags.net to request an adjustment.
I placed my order on a weekday. When will my order be processed?
- We process orders Monday - Friday 9:00 am – 4:00 pm Eastern Time. Orders will be processed and shipped within one business day. Expedited orders (2-Day or Next-day) placed before 1:00 pm Eastern Time will ship the same business day.
I placed my order on a weekend. When will my order be processed?
- We process orders Monday - Friday 9:00 am – 4:00 pm Eastern Time. If your order was placed over a weekend or Holiday it will be processed on the next available business day.
I placed my order on a Holiday. When will my order be processed?
- We process orders Monday - Friday 9:00 am – 4:00 pm Eastern Time. If your order was placed over a weekend or Holiday it will be processed on the next available business day.
Shipping and Delivery Questions
How does free shipping work?
- Maggie Bags™ offers free ground shipping on orders over $75 or more. Please select the free ground shipping option at checkout. A signature will not be required for the free shipping (standard ground) option.
Can I expedite my order being shipped to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses?
- Yes. Simply select the expedited shipping option of your choice during checkout or contact our customer service team at 1-877-546-1828 or customerservice@maggiebags.net to place your order.
Do you ship internationally?
- Yes. We offer international shipping. Depending on the size of your order we can sometimes get a better rate if you contact our customer service team at 1-877-546-1828 or customerservice@maggiebags.net instead of placing your order online.
Do you ship to PO Boxes or Military APO/FPO addresses?
- Yes. Simply select the expedited shipping option of your choice during checkout or contact our customer service team at 1-877-546-1828 or customerservice@maggiebags.net to place your order.
Do you ship to US Territories?
- Yes. Simply select the expedited shipping option of your choice during checkout or contact our customer service team at 1-877-546-1828 or customerservice@maggiebags.net to place your order.
How can I track my shipped order?
- You may log into your account on maggiebags.net and track your order online. You should receive a tracking link via email after your order is processed. It will be sent to the email address you used when you placed your order. If you did not receive a shipment confirmation via email please contact our customer service team at 1-877-546-1828 or customerservice@maggiebags.net to track your order.
I just placed an order online, when will I get my order?
- Shipping transit times vary based on the shipping method selected. The estimated delivery times listed below are only a guide. Delivery times cannot be guaranteed.
| Carrier | Shipping Method | Estimated Arrival Time |
| FedEx | FedEx Home Delivery | 3-8 Business Days |
| 2nd Day | Arrive by 4:30 pm second business day | |
| Standard Overnight | Arrive the next business day | |
| International Economy | 7-14 Business Days | |
| UPS | Ground Home Delivery | 3-8 Business Days |
| 2nd Day | 2 Business Days | |
| Next Day | Arrive the next business day | |
| Worldwide Express | 7-14 Business Days |
Oops! I accidentally placed my order with normal 3-8 business day delivery shipping, but I need the order sent overnight!
- If you have placed an order and call us before it is shipped we will take every step possible to expedite your order. Please be aware that overnight shipping charges will apply. Orders with expedited overnight delivery must be placed before 1:00 pm Eastern Time in order to be shipped the same day. Contact our customer service team at 1-877-546-1828 or customerservice@maggiebags.net to make your request.
Oops! I accidentally placed my order with the incorrect shipping address. What should I do?
- Contact our customer service team immediately at 1-877-546-1828 or customerservice@maggiebags.net. We will take every step possible to change the shipping address for you before your order is shipped. If your order has already been shipped please contact our customer service team to discuss the possible options.
What are the shipping charges for returning an order?
- Shipping charges vary depending on where the package is shipped from and where it is shipped to. You are responsible for shipping charges unless it is a warranty exchange.
What do you charge for standard shipping of an order?
- Maggie Bags™ offers several shipping options which will be shown to you during the checkout process. You can choose our free ground shipping option if your order is over $75. All other shipping methods will be shipped at the rates returned by our carriers during the checkout process.
Payment Information
What forms of payment do you accept?
- We accept MasterCard, Visa, American Express, Debit Cards or cashier’s check and money orders. Please see details below for each of these payment methods.
Is it safe to use my credit card on your site?
- Yes. Maggie Bags™ uses a secure payment gateway and does not retain your credit card information in any of our internal systems. Your credit card information stays behind the security of our credit card processor.
Is it safe to use my debit card online?
- Yes. Please note: If you choose to pay by debit card, the amount you charge will be put on “hold”, meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original “hold” will be voided.
Do you allow Cashier’s Checks or Money Orders?
- Yes. If you wish to pay by this method please contact our customer service team at 1-877-546-1828 or customerservice@maggiebags.net and we will be happy to assist you in placing your order.
Do you charge sales tax on any of your products?
- Maggie Bags™ is required by law to collect sales tax on orders shipped to Tennessee. If you are shipping to Tennessee the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.
Important Sales Tax Information
Tennessee. Please be aware that purchases shipped to Tennessee may be subject to Tennessee Use Tax (T.C.A. § 67-6-210) unless an exemption exists under Tennessee law. A sale is not exempt under Tennessee law because it is made through the Internet. Payments of applicable Tennessee use tax may be made through the Tennessee Department of Revenue’s Website.
Account Information
How do I create an account?
- You can create an account during the checkout process. If you have placed an order on our site int he last 18 months an account was created for you.
Online Shopping
How can I get assistance if I need it?
- If you need assistance in placing your order online please contact our customer service team at 1-877-546-1828 or customerservice@maggiebags.net.
Discounts and Promotions
How do I use my Coupon Code?
- The coupon code field is located in Step 5 of the checkout process.
I found a discount code after I placed my order. Can I still get the discount?
- Yes. If you discover an active discount applicable to your purchase contact our customer service team at 1-877-546-1828 or customerservice@maggiebags.net and they can make the adjustment to your order. This is valid only on active discount codes or codes that have been expired no more than 24 hours.
Wholesale Orders
How do I place a wholesale order?
- You must be an approved Maggie Bags™ retailer to place a wholesale order. If you are a current retailer please contact our customer service team at 1-877-546-1828 or sales@maggiebags.net. Please visit our “Becoming a Retailer” section of the website or contact sales@maggiebags.net to inquire about becoming a retailer.
How do I become a Maggie Bags™ retailer?
- Please visit our “Becoming a Retailer” section of the website or contact sales@maggiebags.net to inquire about becoming a retailer.
Engaging with Us
How can I rate or review the product I purchased?
- There are several ways to rate or review your product.:
- Use the rating/review system on the product page for the specific product you wish to review
- Post a Facebook comment directly from the product page for the specific product you wish to review
- Comment on one of our social media platforms
How do I subscribe or unsubscribe from any of your mailing lists?
- SUBSCRIBE Stay up-to-date on specials, behind the scenes and more by subscribing to our email list here.
- UNSUBSCRIBE We will be sad to see you go but completely respect your right to unsubscribe from any of our lists. Click the unsubscribe link located in any of our marketing emails or by sending an email to marketing@maggiebags.net with subscribe in the subject line.
How do I find you in social media?
- There are many ways to connect with us. Please visit our Connect page for more details.
Customer Service
How do I contact your Customer Service team?
We are here to serve you. You can contact our customer service team in the following ways:
- Complete the Contact Us Form
- Email us at customerservice@maggiebags.net
- Call us at 1-877-546-1828
What are the hours of operations for Customer Service?
- Maggie Bags™ customer service is open Monday - Friday 9:00 am – 4:00 pm Eastern Time excluding holidays.
Marketing and Public Relations
How do I contact your marketing department?
You can contact our marketing team in the following ways:
- Complete the Contact Us Form
- Email us at marketing@maggiebags.net
How do I contact your public relations department?
You can contact Maggie Bags™ Public Relations in the following ways:
- Complete the Contact Us Form
- Email us at publicrelations@maggiebags.net
Blogger Product Reviews
How can I request to review one of your products on my blog?
Due to the large number of inquiries we receive not all review requests will be accepted. To be considered all bloggers must complete the Blogger Review Request Form. Approvals and denials will receive notification via email.
Technology
What are cookies? Do I need to enable cookies on my browser?
- A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer’s hard drive. If your browser’s preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
- You need to enable cookies on your browser to enjoy the complete shopping experience on maggiebags.net. Cookies need to be enabled on your browser so you can add products to your cart, access your account information and enjoy other features of the site. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on “Logout” link at the top of the page.
